How To Cancel My Kiwi Club Membership
You can initiate your cancelation by:
1. First, Log into your online account at https://kiwilane.com/wp-login.php
2. Under your ACCOUNT, go to SUBSCRIPTIONS
3. There, you will see your ACTIVE subscriptions. Click CANCEL on the one you wish to cancel.
4. Look to see when your next payment is due to process (SEE DETAILS BELOW)
If your subscription was on Hold because of failed payment, please make sure also to cancel your pending order. This way, you don’t get any future email notifications of failed payments sent to you.
1st - Cancel Your Subscription (steps above)
2nd - Cancel Your Pending Kiwi Club Order (click HERE)
PAYMENT ALREADY PROCESSED THIS MONTH: If your payment has already been processed for the month, you will still receive the upcoming month's kit (if applicable). Your membership benefits will continue for the remainder of your subscription timeframe. Once Canceled, however, you will not be charged for any other monthly payments.
Example: If you signed up on the 21st of May, your subscription order would be processed on the 21st of each month thereafter. You decide to cancel months later but on December 24th. That is 3 days after your monthly payment is processed. If that is the case, you may cancel, know you will still get the upcoming kit mailed to you (Jan 1st kit) and continue to get access to the membership benefits for the remainder of your subscription. Which will be until the 21st of the upcoming month. (Jan 21st)
PAYMENT HAS NOT PROCESSED THIS MONTH: If your payment has not been processed that month yet when you cancel, you will no longer get any other kits in the future.
Example: Your monthly payment is due to charge on the 10th of each month. You decide to cancel on the 8th of April. Two days before your next scheduled payment) You will not get the upcoming months kit (May kit) and will lose access to your membership benefits on the 10th of April when your payment was due to process.
If you do cancel your subscription, and then in a later month decide that you would like to begin receiving Kiwi Club Kits once again, go online and re-subscribe from the shop. If there are no openings to join Kiwi Club that month, you can subscribe to our waitlist to be notified of the next available opening.
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