Product Guarantee/Damages Policy

We guarantee our current products to be free from manufacturing defects including damaged, defective, missing, and/or broken pieces for a period of 90 days after the shipping date (excluding Kiwi Club Kits). 

Kiwi Club Kits (Paper Crafting, Template Only, and Overstock Kiwi Kits), because they are limited monthly products, are only guaranteed for 30 days against manufacturing defects including damaged, defective, missing, and/or broken pieces. (Designer Templates may vary slightly in size from the images shown in this catalog, which shall not be deemed a manufacturing defect). 

Missing items, incorrect shipments, and defective or damaged merchandise must be in the current catalog and be reported to within the timeframe stated above from the shipping date to obtain a free replacement. This guarantee does not cover merchandise damaged through accident or misuse. 

If you should require assistance or have questions, please contact

*Kiwi Lane reserves the right to substitute merchandise of similar quality and value for discontinued or out-of-stock items.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us