What Is Kiwi Lane's Return Policy

What is Kiwi Lane's Return Policy?

New, Unused Merchandise may be exchanged for Store Product Credit Within 30 Days Of The Order Shipping Date. However, you will need to pay the shipping charges to return the product(s) to Kiwi Lane. Products must be current in the shop and in the original shipping packaging and condition. We recommend you keep your packaging for at least the first 30 days after any purchase. 

*Last Chance, Pre-Order, and Scrapbooking Club Products (Paper with Templates and Template Only Club Kits) are all FINAL SALE and are not eligible for returns or exchanges*

Procedure for All Returns: 

  • All merchandise must be returned by the person who purchased it directly from Kiwi Lane.
  • ALL returns need to include the following:
    1.  Original Kiwi Lane Online Order Number
    2.  A completed and signed Exchange Order Form.
    3.  Product in its original packaging
  • Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned and the best and most economical means of shipping are suggested. All returns must be shipped to Kiwi Lane with shipping prepaid - Kiwi Lane does not accept shipping - collect packages. 
  • The risk of loss in shipping for returned products shall be on the person who purchased them directly from Kiwi Lane. If the Company’s Corporate Office does not receive the returned product, it is the individual's responsibility to trace the return shipment. All handling and shipping charges will not be returned.
  • NO EXCHANGES OF THE PRODUCT(S) WILL BE MADE IF THE ABOVE CONDITIONS OF THESE RULES ARE NOT MET. 

Product-Return-Form---Sheet1-2.pdf

**Please print the above Return Form and include it with the product(s) you wish to return or exchange FOR STORE CREDIT (The Kiwi Lane return address is printed on the form).

We will contact you once the product(s) and exchange form have been received at our Home Office and we will then finish processing your exchange for store credit to your account. 

Please let us know if you have any questions.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us