What Is Kiwi Lane's Return Policy

We want you to be fully satisfied with your Kiwi Lane products. If you need to return an item, please follow these steps:

1. Review the Return Policy: Ensure that your item is eligible for return by reviewing our return policy. Items must be returned within 30 days of receipt and must be in their original, unused condition.

   Contact Customer Support: Reach out to our customer support team to initiate the return process. Please provide the following information:

   • Your order number
   • The item(s) you wish to return
   • The reason for the return
2. Receive Return Instructions: Our customer support team will provide you with return instructions and a return authorization (RA) number. This number helps us process your return quickly.
3. Prepare the Return Package: Pack the item(s) securely in their original packaging. Include a copy of your original invoice and the RA number provided. Address the package to the return address given by our customer support team.
4. Ship the Return: Send the package using a trackable shipping method. Please note that you are responsible for the return shipping costs unless the return is due to a Kiwi Lane error.
5. Return Processing: Once we receive your return, we will inspect the item(s) and process your request. Refunds will be issued to the original payment method or store credit, depending on your preference. Allow 7-10 business days for processing.
6. Tracking Your Return: You will receive a confirmation email once your return has been processed. If you have any questions or need assistance, feel free to contact our customer support team.

Note: Items returned outside of the 30-day window or that are not in their original condition may not be eligible for a refund or exchange.